FAQ
About the Brownies
- How long will the brownies stay fresh?
- Do you have an allergens list?
- Is your packaging eco-friendly?
- Do you offer bulk or wholesale brownies?
How long will the brownies stay fresh?
For complete yummyness we bake all the brownies fresh to order. This means we only bake your orders AFTER it has been received. This ensures that the brownies last as long as possible as they are baked the same day they are shipped. Brownies will last for up to 10 days at room temperature if kept in an air tight container once received. They can also be frozen for 2 months, we advise that you let them sit and thaw thoroughly.
Do you have an allergens list?
Yes we do please see each individual product page for allergen information. All of our products are made in a kitchen that uses nuts & gluten, we use separate utensils for each product. Alternatively you can contact us for any further details you may require.
Is your packaging eco-friendly?
Here at Pawsome Brownies the team tries to be as eco-friendly as possible. All of our boxes which your wonderful brownies arrive in are made from 70% recycled materials and are compostable, recyclable and biodegradble. If you have any recommendations as to how we could do better please do not hesitate to let us know at hello@pawsomebrownies.com
Do you offer bulk or wholesale brownies?
Yes we can arrange for larger quantities of our brownies at discounted prices to be delivered to your event or business including wholesale. Send us an email at: hello@pawsomebrownies.com to find out more!
My Order
- Can I add a gift note?
- Do you sell gift vouchers?
- Where is my order confirmation?
- Can I alter my order?
- How do I cancel my order?
Can I add a gift note?
Yes - you can add your own personalised gift note to your order. This is done at the cart page, just add it into the box below 'Add a note to your order'.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you want to send a a wee present for a later date.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@pawsomebrownies.com just in case there’s a problem with your order. Please check your mailbox’s spam/junk or promotions folder before contacting in case the order confirmation has been diverted there.
Can I alter my order?
We are only able to alter orders as long as the brownies haven't been baked, we start our bake at 6am Monday-Friday so you will need to contact us before then for us to be able ot modify your order. For example if you place an order at 8pm on Monday night you will have until 6am on Tuesday morning to contact us otherwise we won't be able to change it, so please contact us as soon as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@pawsomebrownies.com, we may be able to cancel your order before it’s processed. If not, and we have started processing your order we will unfortunately not be able to cancel it.
Delivery
- How much is delivery?
- Where do you deliver to?
- How long will my delivery take?
- Can I track my delivery?
How much is delivery?
Delivery is included in the price of the box of brownies, we use Royal Mail's Tracked 48 service.
Where do you deliver to?
We can deliver to anywhere in the UK
How long will my delivery take?
Orders are processed within 2 working days. Our boxes are shipped using Royal Mail.
We are aware of delays in certain areas due to tier lockdowns due to COVID which have taken parcels up to 7 days to arrive.
Can I track my delivery?
Yes, you will receiving a tracking number in your shipping confirmation email, which you can use to check the progress of your order online.
Returns
- Can I return an item?
- Can I exchange an item?
- My order has arrived but it’s not as I expected. What can I do?
Can I return an item?
Please see our Delivery and Refunds page for information on returns: https://pawsomebrownies.myshopify.com/pages/delivery-returns-information-pet-treats-for-delivery
Can I exchange an item?
Unfortunately, we don’t offer exchanges, due to the nature of our products we can't offer an exchange once the order has been processed. If you, however, contact us before we have started our bake we can make arrangements to change the box you would like to receive.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@pawsomebrownies.com with the details. We’ll respond within 48 hours to work on a resolution.